Slow Connection. What I Need To Do?

If you are facing slow connection in your server or website. Please provide our support engineer with following info:

1. Ping result (Go to Command prompt --> type "ping -t").
     i. Stop when there is about continues for a few minutes.
     ii. Capture the screenshot and send to our support engineer as attachment.

2. Your end IP address (Go to site -

3. Trace route Result (Download the Ping Plotter - and send us the screenshot result after running for the test for about a few minutes.

With this problem, our engineer will able to detect the root cause.

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