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 550 Access Denied - Invalid HELO Name

Our Systems Team has begun implementing the requirement of SMTP authentication on our servers...

 Bounced Email Policy

Our shared hosting plans have a policy for bounced, or undeliverable emails. We throttle email...

 Cant Deliver Email To Yahoo Mail

Cant deliver email to Yahoo Mail and receive bounce back error e.g as follow  553 Mail from...

 Email Sent Message Error: Mailbox Quota Exceeded

One common bounced back email error message when sending email is: Mailbox quota exceeded. This...

 Email To Hotmail Or Gmail - Goes To Junk / Spam Folder

Email send to Hotmail or Gmail and mail goes to junk/spam folder, it could be due to several...

 Google Chrome Displays The Site's Security Certificate Is Not Trusted

In general, when you connect to a website that uses Secure Socket Layer (SSL) such as HTTPS,...

 Help, I Can't Connect To My Email Account!

If you are having problems connecting to your email account using an email application such as...

 How To Do Housekeeping On Your Sharedhosting's Mailbox?

For those users using Outlook, make sure they DO NOT "Tick leave a Copy in server". If they need...

 I Can Receive Email But I Can't Send Email

If you are getting email send problems and got the error message # 0x800ccc0e or Protocol:SMTP,...

 IP Blacklisted By Google Side

Bounce back email from google: : host gmail-smtp-in.l.google.com[74.125.127.26] said:550-5.7.1...

 Is There A Limit To How Many Emails I Can Sent Per Account?

NOTE: This applicable for sharehosting. We set the limit to 200 emails per domain / hour to...

 Mozilla Firefox Displays Connection Untrusted Error When Accessing Webmail

When browsing an HTTPS site, at times you might encounter this error message in your Firefox...

 Outlook Fails Error 550 Authentication Is Required For Relay

When you are configuring an email user in outlook you need to check the checkbox, "My outgoing...

 Password Refused When Trying To Access E-mail

If you are trying to access your e-mail and get the error saying your password is incorrect don't...

 Prevent Mail Going To Junk Mail

Some email providers filter messages based on content, subject line, or the "From" address. As a...

 Shared Hosting Email Maximum Message Size Allowed

The maximum message size for email on shared hosting accounts is 20MB (20000KB) per email. This...

 Smartermail Spam Blocking And Filtering Default Spam Filter Configuration

Spam Blocking Email will be blocked if the spam "score" is over 30. The following is a list of...

 Why Do I Get Bounced Mail Which I Never Sent ?

Many spammers and viruses will automatically select random email addresses to send emails out to...

 Why My Friend Can't Send Me A .exe File Or Certain Attachment?

We had blocked the .exe file as the highly virus. Please change the .exe to .txt before sending....

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